Consultation and Cancellation Terms
These terms govern scheduling, payment, cancellation, and scope for Aava Healthcare Management Group consultations booked through this website.
These terms govern consultations offered through this website under the Aava Healthcare Management Group brand. The applicable contracting party for any paid service will be identified before payment and in the applicable booking or engagement documentation.
1. Booking and payment
The Complimentary Fit Call is a free scheduled conversation. Online booking and payment for the Executive Advisory Session are not currently active. When paid booking is activated, scheduling and payment may be completed through external scheduling and payment providers. The applicable contracting party, merchant of record, price, and payment terms will be disclosed before checkout. This website does not collect or store complete payment-card information.
2. Meeting confirmation
When paid booking is activated, an Executive Advisory Session will be confirmed only after payment is completed successfully. Scheduling details and the video-conferencing link will be provided after the booking is confirmed.
3. Rescheduling
A scheduled session may be rescheduled once without charge, provided notice is given at least 24 hours before the scheduled start time. Rescheduling requests made with less than 24 hours’ notice may be treated as a late cancellation.
4. Cancellations and refunds
Cancellations of a paid session made at least 48 hours in advance are eligible for a refund of the session fee. Cancellations made with less than 48 hours’ notice, and missed appointments (no-shows), are generally non-refundable. Refunds, where applicable, are administered through the connected payment account — not by the scheduling provider — and may take several business days to appear.
5. Scope of the session
An Executive Advisory Session is a focused, time-boxed conversation intended to address one or two defined management issues. It is a discussion and guidance session, not a deliverable engagement.
6. What is not included
Substantial advance document review is not included in the session. Written analysis, formal recommendations, deliverables, and any continuing work are outside the scope of a scheduled session and require a separate written scope and agreement. Project work, department management, and enterprise management are custom-scoped mandates arranged separately.
7. No protected health information
Please do not submit patient information, protected health information, medical records, or other sensitive clinical data through the website, the scheduling form, or during a session. These channels are not intended for and are not configured to receive protected health information.
8. No guaranteed outcome
Consultations provide management perspective and operating guidance. Aava does not guarantee any specific operational, financial, regulatory, or transaction result, and nothing discussed in a session constitutes medical, psychological, legal, investment, or tax advice.
9. Contact
Questions about these terms, a booking, or a refund request may be directed to hello@aavahmg.com or by telephone at (949) 620-7979.